(01) FAQ

Common questions.

Straight answers about bookkeeping, advisory, pricing and getting started with BeanBalance.

A clean modern desk with a laptop, notebook and coffee cup

Services

What does BeanBalance actually do for my business?+
We keep your books accurate, your filings on time and your financial picture clear. That includes monthly bookkeeping, bank and credit-card reconciliations, sales-tax and payroll remittances, tax planning, and forward-looking advisory when you need it.
Do I need bookkeeping if I already use accounting software?+
Software handles data entry; bookkeeping turns that data into reliable records, reconciled accounts and useful reports. We clean up the back office, catch errors and make sure the numbers you base decisions on are trustworthy.
Can you work with my existing accountant or bookkeeper?+
Yes. Many clients bring us in to complement their accountant at year-end, to handle monthly bookkeeping, or to prepare clean files before tax season. We coordinate directly with your professional team.

Pricing & contracts

How is your pricing structured?+
Most engagements are a fixed monthly fee based on transaction volume, payroll complexity and the level of advisory you need. You know the cost before the work begins, with no surprise hourly bills.
Is there a setup fee or long-term contract?+
Setup is quoted separately only when there is a significant catch-up or clean-up required. Ongoing services run month-to-month because we believe the work should keep you, not a contract.
What if my business is seasonal or growing quickly?+
We review scope quarterly and adjust as your volume changes. Your fee scales with the work, not with a percentage of revenue.

Getting started

What happens during the first call?+
We discuss your business, your current accounting setup, your pain points and your goals. After the call you receive a written scope and fixed monthly fee. If it feels right, we schedule onboarding.
How long does onboarding take?+
A typical onboarding takes one to two weeks. We connect your bank and accounting software, reconcile the current period, document your chart of accounts and set up a reporting rhythm that fits your schedule.
What records do I need to provide?+
Usually bank and credit-card statements, existing accounting-file access, payroll records and any outstanding government correspondence. We send a simple checklist and guide you through it.

Support & security

How often will we communicate?+
Essentials clients receive a quarterly review call. Operating and Advisory clients meet monthly. Between calls we respond to email within one business day and use a shared workspace for documents and questions.
Is my financial data secure?+
We use bank-grade encryption, role-based access and secure cloud accounting tools. We never store credentials in email and we follow Canadian privacy and anti-money-laundering guidelines.
Do you work with businesses outside Toronto?+
Absolutely. While our office is in the GTA, we serve clients across Ontario and remotely throughout Canada. Meetings happen by video unless you prefer to meet in person.

Still have questions?

Send us a note or book a free discovery call. We will point you in the right direction.

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